Emails sent from Pogozo are sent from a common email address communications@pogozo.com. However you can change the name clients see in their inbox when they recieve an email and you can customise a reply-to address.
The send from and reply-to can be customised per location. You can also allow team members to send and receive replies from their signed in account.
Settings location specific send from and reply-to email addresses
Go Settings and click on Communication & Marketing. Under Email Settings, select a Send from and add a reply to email address to the Email reply to section for each location.
Locations are auto-selected for emails that are linked to a location such as booking confirmations and reminders. For emails sent not connected to a location the user can choose a location. If no location is chosen the Send from and reply-to will default to the default option.
Once you have inserted that information be sure to scroll to the bottom of the page and click on Update Changes.
Allowing team members to send from
If you would like your team members to send emails to clients from their name and reply straight to their inbox you can. Go to Settings and click on Communication & Marketing.
Change the Allow team members to send from their signed in account to Yes.
Once you have inserted that information be sure to scroll to the bottom of the page and click on Update Changes.
Choosing a location when sending an email
When sending an email to clients or contacts you can now select where the email sends from. Use the drop down to select a location, or if turned on to send from your own account.
