Send your Pogozo emails from your own business email address (like hello@yourclinic.com.au) instead of Pogozo's shared address. Clients see your address as the sender, which looks more professional and helps your emails reach the inbox.
You'll need a domain your business owns and access to its DNS settings, or the person who looks after them (usually your website or IT provider).
Adding your domain
Go to Settings → Communications & marketing → Communication settings, then scroll down to Send from your own domain.
Enter your domain (for example yourclinic.com.au, without www or https) and click Add domain.
Pogozo shows Registering with SendGrid for a minute or two. The page updates by itself when it's ready.
Adding the DNS records
When your domain shows Waiting for DNS, Pogozo gives you three CNAME records to add with your DNS provider (for example GoDaddy, Crazy Domains, VentraIP or Cloudflare).
Log in to your DNS provider and add each record as a CNAME. Copy the Name / Host into your provider's Name or Host field, and the Value / Points to into its Value or Target field.
TIP: The CNAME always ends with your domain for example em123.yourclinic.com.au. You DNS provider may already pre-fill the domain name ( see the example below circled in orange). If that is the case only add the first part of the record.
TIP: Use the copy icon beside each value so nothing gets mistyped. If someone else manages your DNS, send them the three records and ask them to add them as CNAME records.
Verifying your domain
Back in Pogozo, click Verify. Each record shows Found or Not found yet.
When all three records are found, your domain shows Found.
TIP: DNS changes can take up to 48 hours to come through. You don't need to keep clicking Verify, Pogozo checks again every hour for 7 days.
If a record still says Not found yet after 48 hours, check that it was added as a CNAME (not TXT), and that your provider didn't add your domain to the end of the host a second time.
Choosing your from address
Once your domain is verified, you must add a From address. The From address column appears next to Send email from and Reply to in Email settings.
Enter the address your emails should come from, like hello@yourclinic.com.au.
Scroll to the bottom of the page and click Update Changes.