Simple email templates are the foundation of your client communications in Pogozo - used for booking confirmations, reminders, cancellation alerts, DNA notifications, and more. Pogozo includes a set of default templates ready to use straight away, which you can customise to suit your business, or you can create new ones from scratch.
TIP: Some automated email templates are hidden and can't be customised due to their specific function in the system - for example, the forgot password email.
Getting to your email templates
Go to Settings, then Communications & marketing, and select Email templates.
Creating a new template
Click + Add new template.
Give your template a name (this is for internal use) and a subject line.
Next add your email content.
Across the top of the content text box you'll find simple formatting options (bold, italic, etc.) as well as placeholder dropdown menus to personalise your emails with dynamic client information. Learn more in the How to use placeholders guide.
Click Create new template to save.
Editing an existing template
Find the template you'd like to edit, click the three dots to the right of it, and select Edit.
Make your changes to the subject line or email content, then click Update email template to save.
Deleting a template
Find the template you'd like to delete, click the three dots to the right of it, and select Delete.
IMPORTANT: Deleting a template is permanent and can't be undone. Before deleting, make sure the template isn't being used in any appointment or class communications or automated sequences - if it is, those emails will stop sending.